Refund policy
Return & Replacement Policy
At Kiaara Jewels, we do not offer returns or exchanges on any products.
🚫 No Return / No Exchange Policy
All sales are final. We do not accept returns or exchanges for any reason other than damaged or defective products.
✅ Replacement Policy (Only for Damaged Items)
We only offer replacement in case you receive a damaged or defective item.
Important Conditions:
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An unboxing video from start to end is mandatory to claim any damage.
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The video must clearly show:
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The sealed package before opening
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The full unboxing process
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The damaged product clearly visible
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⚠️ Without an unboxing video, no replacement claim will be accepted.
📦 How to Report a Damaged Item
Please inspect your order immediately after delivery.
If your item is damaged or defective, contact us within 24 hours of receiving the product with:
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Your order number
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The unboxing video
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Clear photos of the damaged product
Contact Details:
📍 Address:
Kiaara Jewels,
Madhurawada, Visakhapatnam – 530041
📞 WhatsApp: (+91) 7989355958
🚚 Replacement Process
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Once we receive and verify your damage claim, we will approve the replacement.
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The replacement product will be shipped to you.
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If the product is out of stock, we will offer a suitable alternative or store credit (if applicable).
❌ No Replacement In These Cases
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If unboxing video is not provided
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If damage is reported after 24 hours of delivery
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If the product is used, altered, or tampered with
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For sale items, gifts, or customized products
🌍 International Orders / EU Policy
We do not offer returns, cancellations, or exchanges even for international or EU orders. Only damaged items with valid unboxing proof are eligible for replacement.
📧 Email: kiaarajewels3@gmail.com