Effective Date: 15-08-24
At Kiaara Jewels, we are dedicated to ensuring your satisfaction with every purchase. Please review our refund policy for details on how we handle returns, exchanges, and refunds.
1. Replacement for Damaged Products
If you receive a damaged product, we will gladly offer a replacement, provided the following conditions are met:
- Unboxing Video: You must record a video of the entire unboxing process, starting from the unopened package to the discovery of the damage. This video must be clear and show the package’s condition and the damage to the product.
- Contact Us: Send the unboxing video, along with your order number, to [support@kiarajewels.com]. We will review the video and notify you within 2-3 business days of the approval of the replacement.
- Shipping: Once approved, we will send a replacement product at no additional cost to you.
2. Refund for Incorrect Products
If you receive a product different from what you ordered, you are eligible for a full refund:
- Proof of Discrepancy: Contact us within 7 days of receiving the incorrect product. Provide your order number and photos of the product received.
- Return Shipping: We will provide a return shipping label. Once we receive and verify the incorrect product, we will process your refund to the original payment method within 5-7 business days.
3. Conditions and Exclusions
- Final Sale Items: Products marked as final sale or non-returnable are not eligible for refund or exchange.
- Non-Damaged Returns: If the product is not damaged or incorrect, the return will not be accepted unless covered by our general return policy.
4. Contact Us
For any questions or to initiate a return or refund, please contact our customer service team:
- Email: support@kiarajewels.com
- Phone: +91 7989355958
- Mailing Address: Kiara Jewels, Mvv ozone
- Madhurawada
- Visakhapatnam 530041
We value your business and aim to provide the highest quality products and customer service. Thank you for shopping with Kiara Jewels.